Software Troubleshooting

Our Streets Online Ordering Software is the best out there …although every now and then things tin go wrong. If it's your first time ordering with us, nosotros encourage you to take advantage of our Free Test Prints offer so you can try out the software risk complimentary. Our staff are eager to help you get prepare and with any software troubleshooting non only because we know our software is an astonishing tool but because in one case it's working for you – the quicker nosotros can get your order printed and dispatched.

If you can't detect what you are looking for below please contact us on (07) 3255 1130 or send united states of america a message through the contact us folio.

This is because when yous click 'Add Images' SOOS wants you to cull the folder containing your images – non the individual files. Navigate to the folder containing your photos, highlight the folder and then click 'Open up' this volition import all of the images from that folder into the ordering window.Only .jpegs and some configurations of .tiff files can be imported.

You will receive two emails once your social club has been placed. The first will be a payment confirmation and the second will be an order confirmation. When you have received both emails your society has been received successfully. (Please let 10 minutes after your order has been fully sent for the second confirmation electronic mail to arrive).

If you do non receive your 2nd order confirmation email, please check the following before contacting united states of america:

  • Cheque that your credit carte payment has been approved in the payment confirmation email.
  • Brand sure the Streets Online Ordering Software was not shut down prior to the upload being complete.
  • If you are ordering images from an external device like a USB or CD, brand certain these are not removed until the upload is complete (or change file locations or filenames during the ordering process).
  • Click "Bear witness Order" next to the upload to confirm your email accost was entered correctly.

If you are concerned your order has not been received, please contact the states to hash out further.

SOOS(roes) is designed for fast and like shooting fish in a barrel ordering. The software is not color managed and uses lower resolution previews of your images for proofing only. This makes the software much faster during the ordering process. For an accurate preview of your file please apply color managed software on a calibrated monitor.

Colour Direction

Click on the apple tree in the peak left manus corner, go to System Preferences > Security & Privacy > General and change the following setting:
Under the department labelled Let applications downloaded from: select Anywhere. On the prompt that appears, click Allow From Anywhere . Exist sure to revert this setting after the install is complete.

OR

When opening the downloaded launch.dmg file right click instead and click open. When the error comes upward you will have an option to 'open anyway'.

The showtime thing yous will need to check is that y'all have Java installed and up to engagement.

If you are still having difficulty with the software install please phone call us on (07) 3155 2169 (Monday-Fri 8am-4:30pm) – It helps to exist in front end of your computer and so we tin become you lot started. Alternatively you can blazon in your problem or fault at the ROES Help Desk-bound to discover the best solution. If all else fails please download the Java version of our softwarehither.

Streets Imaging has a minimum order of $10.00. One time your gild totals more that $10 worth of product the $5.00 invoice accuse will disappear – if it still appears at the bottom of your invoice and your order is over $10 you lot volition discover it has been non included in the total. The invoice charge is at that place to cover the costs that are involved in processing your guild.

Check to make certain your cyberspace is continued and working well and if it is, the next affair to check would be to see if you accept a firewall enabled that is preventing the software from uploading.

If you are ordering images from an external device like a USB or CD, make sure these are not removed until the upload is complete (or modify file locations during the ordering procedure)

If you need to cancel your order please contact the lab as before long as possible past email or by telephone. If your order has already begun production it is besides late to cancel the society and no refund will be given. Delight choose and check your files advisedly prior to submitting your order and double check your shopping cart to make sure you take everything yous need.

Files can be replaced providing nosotros receive the replacement file before production begins. If you have merely missed prints from your lodge these volition need to be placed equally a new society.

No, please leave the default business relationship number every bit 99999.

If y'all require custom templates built for your ordering purposes please contact us.

Make certain payment details take been entered correctly and all fields have been filled out – if everything is correct with your details and then this error is due to an incompatibility with the Java viii update 5 and our software on your Mac. Get to the Coffee website to make sure you have installed the latest update.

And so yous will need to clear the ROES engine cache and so relaunch the software. Here's how…

To practise this, open Finder and in the superlative bill of fare click Go and select Go to folder from the listing. A dialog window will open with a field to type a path into. Please enter:

~/.ROESEngineCache

and click OK/Open. When the new Finder window opens select the entire contents of the folder and send to Trash.

Relaunch the software.

Visit the Softworks Roes help desk if you need help with our online photo ordering software

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